SHIPPING & RETURNS
Shipping Policy
To help reduce our carbon footprint, Carbon Clothing Company is strictly a virtual-only shopping experience. No in-person stores, no warehouse, and no headquarters. 100% META! All Carbon Clothing Co Eco-Friendly Streetwear products are made to order by one of our few distributors around the world, which helps us to significantly reduce wasted materials. We get 100's of orders a day, so once your order is received it immediately goes into our queue. This process from start to finish does take time so please allow between 2-4 weeks for your order to be ready and on its way. It'll be worth the wait, GUARANTEED.
You will be provided a tracking number and updates to the status of your product(s).
Once a package has been shipped, CarbonClothing.co will take NO responsibility
in the carriers shipping time frame.
CarbonClothing.co will also NOT take any responsibility for items lost by
carriers during transit or left at the wrong address.
Any shipped packages that are returned back to our facility through
no fault of our own or the shipping carriers. Will be subject to a 15%
restocking fee. Some instances of this would be as followed.
- A customer refuses a package upon delivery
- A customer has moved & not updated their information on our website
- The package was never signed for and/or never picked up from the shipping
carrier holding facility.
Every circumstance in which this happens is subject to a case by case
exceptions. Ultimately we hold the right to make the final decision in
each matter.
ORDER ERRORS & MISSING PRODUCTS
Incorrect, damaged MUST be claimed within 72 hours
of the delivery date as indicated by your tracking information.
Return & Exchange Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with labels, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@carbonclothing.co If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@carbonclothing.co .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as topicals products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.